1. Introduction
This refund policy describes the conditions under which XCIPTV accepts refund requests for services purchased on our site. www.xciptv-app.com. By making a purchase, you agree to the terms of this policy.
2. Repayment terms
Refund requests may be accepted in the following cases:
- Services not provided If you have been billed for a service that was not provided, you can request a refund.
- Technical problems If you encounter persistent technical problems that prevent you from using the service, you can request a refund.
3. Application deadline
You must submit your refund request within 14 days of the date of purchase. After this time, claims will not be accepted.
4. Application process
To request a refund, please follow these steps:
- Contact our customer service department at the following address: contact@xciptv-app.com.
- Provide your order number and a detailed description of the reason for your request.
- Wait for confirmation that your request has been received.
5. Processing refunds
Once we have received your refund request, we will review it and inform you of the decision. If your request is approved, the refund will be processed within 14 working days, depending on the payment method used.
6. Exceptions
Refunds will not be granted in the following cases:
- If the service has been used after the date of purchase.
- If the refund request is submitted after the 14-day period.
- If the problem is due to misuse of the service.
7. Contact
If you have any questions about this refund policy, please contact us at the following address: contact@xciptv-app.com.